PointStar MalaysiaPointStar Malaysia
  • Solutions
        • WORKPLACE COLLABORATION


        • Email and CollaborationIntegrated enterprise solutions for business emails, collaborations and productivity tools.
        • Meeting Room and ConferencingModern conferencing and communication solutions for future workplaces.
        • End User ComputingSecured and easy-to-manage solutions for end users to access applications and data – any device, anytime, anywhere.
        • SD-WAN, Network, Wi-FiSmart and secured cloud managed network solutions from small businesses to large enterprises.
        • CLOUD COMPUTING


        • Public And Hybrid CloudMulti-Cloud Solutions for all types of workloads securely and flexibly on pay-as-you-use model.
        • Data Cloud and AnalyticsData solutions that allows unification of data securely across organizations and platforms with intelligent insights.
        • Platform as a ServiceCloud platform solutions that provide a series of modular cloud services for application and web services.
        • API ManagementFull lifecycle API management platform as gateway for runtime management, policy governance, and usage analytics.
        • BUSINESS APPLICATIONS


        • ERP SolutionsEnterprise Resources Planning solutions to automate business process for better financial insights and internal controls.
        • CRM Solutions360 solutions to unify sales, marketing and customer service interactions for better customer engagement.
        • Digital Signature SolutionsLegally binding electronic signature solutions for documents signings and workflow approvals.
        • Document Management SystemsHardcopies digitization and documents approval solutions for enhanced business process automations.
        • EMERGING TECHNOLOGIES


        • AI ChatbotLifelike conversational AI with state-of-the-art virtual agent systems for businesses and customer service environments.
        • Machine LearningArtificial Intelligence (AI) solutions that enable data learning for predictive analysis and automated decision making.
        • IoTProtect your business from disruptions with secure and highly available cloud infrastructure.
        • >> MORE
  • Services
        • CLOUD TRANSFORMATION


        • Infrastructure ModernizationProvide flexible cloud infrastructure services from re-host to re-platform.
        • Application ModernizationProvide cloud native application development platforms and services for simplify and speedy software delivery.
        • Data AnalyticsOffer multi-cloud and cross-platform cloud analytics for data analysis and reportings.
        • Cloud MigrationMigration of workload and application from on-premises systems to cloud platform.
        • BUSINESS SERVICES


        • ConsultingImprove your operational performance and productivity, and adding value throughout the lifecycle.
        • Business Application IntegrationsRapidly builds end-to-end smart workflows to help automate digital processes.
        • Backup & Disaster RecoveryProvide centralized protection for environments and applications running on-premises and on-cloud.
        • Business Process AutomationProfessional services to assist businesses in streamlining and automating business process and re-shaping their work.
        • TECHNICAL SERVICES


        • Technical SupportCertified engineers in providing IT support services with commitment to Service Level Agreements.
        • Managed ServicesProvide expertise to manage businesses’ IT requirements for operational efficiency and faster resolutions.
        • Workplace ModernizationDesign, install and implement modern AV and communication solutions for all workplace environment types.
        • Installation ServicesProfessional services in IT installations and implementations.
        • PROFESSIONAL SERVICES


        • Training ServicesProfessional training services from our certified trainers, engineers and consultants.
        • Project ManagementProfessional services in managing processes and resources to ensure the success of a project delivery.
        • Change ManagementManage the transition in product, policy and process changes to achieve ROI in new technology adoptions.
        • >> MORE
  • Products
        • >> MORE

  • Partners
        • >> MORE

        • Partner With Us
  • Customers
        • Our customers
        • Customer Stories
  • Blog
  • About
        • OVERVIEW


        • About PointStarPointStar is one of the pioneers in cloud services in the region.
        • Our TeamMeet our team of cloud transformation leaders.
        • OUR PARTNERSHIP


        • Awards and AccreditationPointStar has been recognized many times for a great number of achievements.
        • JOIN POINTSTAR


        • Why Join UsWorking at our company goes far beyond just having a job.
        • CareersJob opportunities in PointStar.
        • EVENTS


        • EventsCheck out our upcoming events.
  • Contact Us
        • Contact Sales
        • Help & Support
        • Customer Service Portal
  • Shop
Search
  • Solutions
        • WORKPLACE COLLABORATION


        • Email and CollaborationIntegrated enterprise solutions for business emails, collaborations and productivity tools.
        • Meeting Room and ConferencingModern conferencing and communication solutions for future workplaces.
        • End User ComputingSecured and easy-to-manage solutions for end users to access applications and data – any device, anytime, anywhere.
        • SD-WAN, Network, Wi-FiSmart and secured cloud managed network solutions from small businesses to large enterprises.
        • CLOUD COMPUTING


        • Public And Hybrid CloudMulti-Cloud Solutions for all types of workloads securely and flexibly on pay-as-you-use model.
        • Data Cloud and AnalyticsData solutions that allows unification of data securely across organizations and platforms with intelligent insights.
        • Platform as a ServiceCloud platform solutions that provide a series of modular cloud services for application and web services.
        • API ManagementFull lifecycle API management platform as gateway for runtime management, policy governance, and usage analytics.
        • BUSINESS APPLICATIONS


        • ERP SolutionsEnterprise Resources Planning solutions to automate business process for better financial insights and internal controls.
        • CRM Solutions360 solutions to unify sales, marketing and customer service interactions for better customer engagement.
        • Digital Signature SolutionsLegally binding electronic signature solutions for documents signings and workflow approvals.
        • Document Management SystemsHardcopies digitization and documents approval solutions for enhanced business process automations.
        • EMERGING TECHNOLOGIES


        • AI ChatbotLifelike conversational AI with state-of-the-art virtual agent systems for businesses and customer service environments.
        • Machine LearningArtificial Intelligence (AI) solutions that enable data learning for predictive analysis and automated decision making.
        • IoTProtect your business from disruptions with secure and highly available cloud infrastructure.
        • >> MORE
  • Services
        • CLOUD TRANSFORMATION


        • Infrastructure ModernizationProvide flexible cloud infrastructure services from re-host to re-platform.
        • Application ModernizationProvide cloud native application development platforms and services for simplify and speedy software delivery.
        • Data AnalyticsOffer multi-cloud and cross-platform cloud analytics for data analysis and reportings.
        • Cloud MigrationMigration of workload and application from on-premises systems to cloud platform.
        • BUSINESS SERVICES


        • ConsultingImprove your operational performance and productivity, and adding value throughout the lifecycle.
        • Business Application IntegrationsRapidly builds end-to-end smart workflows to help automate digital processes.
        • Backup & Disaster RecoveryProvide centralized protection for environments and applications running on-premises and on-cloud.
        • Business Process AutomationProfessional services to assist businesses in streamlining and automating business process and re-shaping their work.
        • TECHNICAL SERVICES


        • Technical SupportCertified engineers in providing IT support services with commitment to Service Level Agreements.
        • Managed ServicesProvide expertise to manage businesses’ IT requirements for operational efficiency and faster resolutions.
        • Workplace ModernizationDesign, install and implement modern AV and communication solutions for all workplace environment types.
        • Installation ServicesProfessional services in IT installations and implementations.
        • PROFESSIONAL SERVICES


        • Training ServicesProfessional training services from our certified trainers, engineers and consultants.
        • Project ManagementProfessional services in managing processes and resources to ensure the success of a project delivery.
        • Change ManagementManage the transition in product, policy and process changes to achieve ROI in new technology adoptions.
        • >> MORE
  • Products
        • >> MORE

  • Partners
        • >> MORE

        • Partner With Us
  • Customers
        • Our customers
        • Customer Stories
  • Blog
  • About
        • OVERVIEW


        • About PointStarPointStar is one of the pioneers in cloud services in the region.
        • Our TeamMeet our team of cloud transformation leaders.
        • OUR PARTNERSHIP


        • Awards and AccreditationPointStar has been recognized many times for a great number of achievements.
        • JOIN POINTSTAR


        • Why Join UsWorking at our company goes far beyond just having a job.
        • CareersJob opportunities in PointStar.
        • EVENTS


        • EventsCheck out our upcoming events.
  • Contact Us
        • Contact Sales
        • Help & Support
        • Customer Service Portal
  • Shop
Home » Digital Transformation Rockstar Blog » Samator

Samator

Samator

Syah Ismail2021-08-23T16:24:43+08:00
Syah Ismail Customer Stories 0 Comments

CUSTOMER STORY

Samator

  • April 3, 2020
  • 3:37 pm

Samator is a company engaged in the gas industry and as the largest industrial gas company in Indonesia, this company has been accredited with SGS ISO 9001: 2000.

Under the auspices of PT Aneka Gas Industri, Samator has been a specialist gas producer for three decades. With production facilities spread across Bali, East Java, Central Java, West Java, East Kalimantan and South Kalimantan, Sulawesi and Sumatra.

Supported by a distribution network of more than 60 filling stations in cities in Indonesia with more than 60 tank trucks and 15 industrial gas plants spread throughout the archipelago.

Samator has worked hard to create a strong network by building air separation factories in many provinces such as West Java, Central Java, East Java, Bali, Kalimantan, Sumatra and Sulawesi.

Pocketing the vision of being able to expand the business area and develop service products and technology, Samator seeks to realise the vision embedded in the company by cooperating with PointStar for the implementation of G Suite. Samator started using G Suite at the end of last year to prioritise collaboration, effectiveness and synchronization between devices.

Having a total employee of more than three thousand people, Samator wants to guarantee that communication and synchronisation work will go smoothly.

The biggest problem (in my opinion) is the problem of collaboration, so beforehand, if we want to collaborate on one document it is very difficult

Imelda Harsono – RISK, TECHNOLOGY & COMPLIANCE DIRECTOR

Collaborating in one document becomes a major obstacle for Samator employees. With thousands of employees spread across the country, adequate collaboration facilities are needed in order to cut down on wasted time that can be diverted to other jobs. When trying to access the same document, it takes a long time, due to the inadequate collaboration features.

Samator, which started its business since 1975, felt that business processes could be accelerated from production to distribution that could be carried out in real-time in this era of digital technology. If the first business process can be done in a matter of hours or days, now it can be in seconds.

Since switching to G Suite, business processes that are expected to be carried out quickly can be implemented in the company. Whatever is done by people in other divisions, the team can immediately find out and can change it right away, in the same document.

The production report applied at the company led by Arief Harsono has used digital technology. Every person who gets a change of work shift can immediately make an update in the same log sheet along with the results obtained every hour.

Not only in terms of collaboration, Samator also considers the uptime factor which is a measure of how long the server is running to ensure that the business can continue to operate without technical interruption.

The uptime in G Suite is according to Google’s service level agreement (that is) 99%, the best though.

Dedy Setiawan – MANAGER OF IT INFRASTRUCTURE

The email system used by Samator previously only had an uptime of 95%, so at the time of 5% downtime and the user could not send email and could not access email from anywhere.

There are three points, the first is collaboration, the second is time effectiveness and the third is synchronisation between devices, so it’s easier.

Cahyo Purnanto – TRANSFORMATION OFFICE SPV

One more point is about time and cost-efficiency. By using this cloud-based software, face-to-face meetings can be reduced in intensity and replaced with online-based meetings with filling heads scattered throughout the region.

PointStar, as Google’s premiere partner in Indonesia, have helped Samator carry out digital transformations. 1,737 users have successfully migrated to G Suite. Assisted by the PointStar team who visited Samator’s office directly to provide comprehensive training on products available in G Suite.

“Not (just) training, but train the trainer, so finally (our people) who have been trained by PointStar can train Google Suite to other employees in Samator,” concluded Imelda Harsono.

Share this post

Facebook
Twitter
LinkedIn
Email

Share this post

Facebook Twitter LinkedIn Google + Email

Author

Syah Ismail


Related Posts

Customer Stories

Go-Jek

Founded in 2010, GO-JEK is an Indonesian business that has grown from a call centre for dispatching of goods by...

April 9, 2018 By Syah Ismail 0 Comments
Customer Stories

HSR

Established in Singapore in 1980, HSR International Realtors Pte Ltd is a leader in the marketing of both primary and...

November 1, 2018 By Syah Ismail 0 Comments
Customer Stories

MyRepublic

MyRepublic is 100% Singapore-grown startup, and is the world’s first telecom company purpose-built for optical fibre NBNs (Nationwide Broadband Network)....

November 1, 2018 By Syah Ismail 0 Comments
Customer Stories

Samudera

Samudera started in the early 1950s as an international shipping agency. It was established as an integrated cargo transportation and...

November 9, 2018 By Syah Ismail 0 Comments

POINTSTAR MALAYSIA | A CLOUD TRANSFORMATION COMPANY
PointStar Malaysia is a leading cloud transformation company based in Kuala Lumpur that brings businesses great solutions, with a presence across Asia including Singapore and Indonesia. We offer cutting-edge cloud solutions like email & collaboration, video conferencing, AI chatbot, and machine learning featuring a wide range of products including Google Cloud Platform, Google Workspace, Google Workspace for Education, Google Maps Platform, Oracle NetSuite, Cisco Meraki, AppSheet, Apigee, HelloSign, and Logitech. Furthermore, we enhance these solutions with top-notch services such as infrastructure modernization, installation, change management, and technical support which means you get the best value for your investment. All because we value you as our customer. What are you waiting for? Start your transformation journey by getting a complimentary consultation from us.

Solutions

  • Email And Collaboration
  • Room And Conference
  • Public And Hybrid Cloud
  • API Management
  • CRM Solutions
  • Document Management Systems

Services

  • Cloud Migration
  • Data Analytics
  • Workspace Modernization
  • Managed Services
  • Training Services
  • Technical Support

Partners

  • Google Cloud
  • Oracle NetSuite
  • Logitech
  • Meraki
  • Freshworks
  • Microsoft

About Us

  • Our Team
  • Awards And Accreditation
  • Our Offices
  • Careers
  • Events
Copyright © 2009-2022 PointStar (PS Global Services Sdn Bhd). All Rights Reserved. Privacy Policy.
PointStar Singapore PointStar Indonesia PointStar Consulting Alomos e-Store
Facebook Linkedin