Sales and marketing made easy with one CRM solution

Freshworks CRM is a cloud-based customer relationship management (CRM) solution that helps businesses across different industry verticals to manage their interactions with existing and potential customers. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.

Generate qualified leads. Build pipeline. Accelerate revenue.

Generate 10X more qualified leads and close deals faster with a digital-first, all-in-one 360° CRM. Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine. Besides, you can build tailored campaigns and optimize them with real-time data for better engagement.  

Finally, nurture your leads along the funnel with targeted campaigns, support customers with educational content, and build deeper relationships. 

Choose Your Plan

Find the Freshworks CRM plan for you and discover the best leads, boost customer engagement, and drive deals to closure with a smart, comprehensive solution


RM 120 /user/month, annually
  • 1,000 Marketing Contacts
  • Contact, Account, & Deal Management
  • Contact Lifecycle Stages
  • Live Chat & Facebook Messenger
  • Web Forms
  • Website Tracking
  • Built-on Phone & Email
  • 2-way Email Sync & Team Inbox
  • Predictive Contact Scoring
  • 1 Custom Domain
  • 5 Active Marketing Journeys
  • 5 published Landing Pages
  • 20 Workflows
  • 5 Sales Sequences


RM 300 /user/month, annually
  • Everything in Growth, plus
  • 3,000 Marketing Contacts
  • Lead Gen and Answer Bot
  • Whatsapp & Apple Business Chat
  • Conference Calling
  • Smart Matches
  • Offline Event
  • 10 Custom Domain
  • 20 Active Marketing Journeys
  • 10 published Landing Pages
  • 10 Multiple Sales Pipeline
  • Product Catalog
  • 50 Workflows
  • 10 Sales Sequences
  • 50 Custom Roles


  • Everything in Pro, plus
  • 5,000 Marketing Contacts
  • Auto Profile Enrichment
  • Call Recording Opt-in & Opt-out
  • Queue Callback (Virtual Hold)
  • Holiday Routing
  • 25 Custom Domain
  • 10 Custom Modules
  • Field-level Permission
  • Audit Logs
  • 100 Active Marketing Journeys
  • 25 published Landing Pages
  • 100 Workflows
  • 25 Sales Sequences
  • 100 Custom Roles

* All prices are exclusive of applicable taxes


A powerful, modern CRM without the headache

An intuitive, refreshing UI empowers users from day one, with a tool they’ll love to use. You can be up and running in minutes. 

A 360° platform to help you unify sales, marketing, and support

Break down data silos. Build a complete view of your customers across multiple touchpoints. Personalize customer interaction to deliver customer delight.

Better leads. Accurate forecasts. Predictable revenue.

Impact revenue growth in real-time and forecast with greater accuracy using ready-to-use, AI-powered contact scoring, pipeline management, and forecasting.


Boost team efficiency with automation. Amplify your sales productivity. Save time to do more.

Task Management

Create tasks, reminders, and appointments. Get an overview of upcoming activities on the activity dashboard, and avoid missing on opportunities.

Auto-assignment Rules

Freshworks CRM automatically assigns leads to salespeople across territories, based on lead-routing rules.

Sales Sequences

Automate sequences of sales actions like emails, calls, and SMSes, and personalize interactions to close deals faster.


Automate your key tasks and business processes with intelligent workflows. Reduce manual dependency, save time, and sell more.

Internal Notifications

Send notifications to internal teams when certain custom actions are completed, including lead sign ups, upgrades, cancellations, and more.

Contextual Collaboration with Slack

Give access to team members to take part in deal-related discussions. Use Slack for real-time collaboration and close more deals.

Set up your remote sales teams for success with Freshworks CRM

Remote selling and marketing are critical. Freshworks CRM keeps teams productive by keeping them organized, helping them collaborate, and empowering them to engage with customers across channels at the click of a button.

top rated crm software

Gartner Magic Quadrant 2020 – Sales Force Automation

G2 CRM Software Leader 2020

GetApp CRM Software Leaders 2019


Contact Us For A Demo

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