The fastest way to receive a solution on your questions is to send us an email with a detailed description of the problem and also evidence, along with screenshots that will help our engineers get a clearer picture of the issues. This will enable our engineers to identify the issue quickly. You may check on the status of your opened tickets at http://pointstar.mojohelpdesk.com/login
Malaysia Support Number
+603 5870 3750
Support Hours: 9am – 6pm, Monday to Friday, MYT
Premier Support Customers
Customers on Premier Support plans have support provided over both the phone and team-viewer access to their desktop.
Premier Support Helpdesk: premiersupport@point-star.com
Account Management Issues
Customers with questions related to relationship with PointStar can contact your account manager or our helpdesk. This is available too for customers that wish to sign up for Premier Support.
Account Management Helpdesk: am@point-star.com
Free Support Tier Customers
All of our customers receive free-tiered support via email and ticketing system. However, this service has not been backed by any SLA yet. Please note that phone or team-viewer-based support is not available. You may contact our Free Support Tier Helpdesk at support@point-star.com
NetSuite Support
Malaysia: +603 5870 3766
Singapore: +65 6661 9281
Indonesia: +621 3970 2709
