Help & Support

We’re only a click or a call away. Contact us today

How can we help?

The fastest way to receive a solution on your questions is to send us an email with a detailed description of the problem and also evidence, along with screenshots that will help our engineers get a clearer picture of the issues. This will enable our engineers to identify the issue quickly.

SUPPORT TICKET

Submit a new ticket or check on the status of your opened ticket.

PHONE NUMBER

Malaysia Support Number
+603 5870 3750

What are you looking for?

Free

Free Tier Support Customer

All of our customers receive free-tiered support via email and ticketing system. However, this service has not been backed by any SLA yet. Please note that phone or team-viewer-based support is not available.

Email: support@point-star.com

Premier

Premier Tier Support Customer

Customers on Premier Support plans have support provided over both the phone and team-viewer access to their desktop.

Email: premiersupport@point-star.com

Contact Number: +603 58703760

NetSuite Support

Oracle NetSuite Support

Get your NetSuite support here or contact us via the following channel.

Contact information:

Malaysia: +603 5870 3766

Singapore: +65 6661 9281

Indonesia: +621 3970 2709

Email: netsuite.support@point-star.com

Find out more about PointStar Technical Support

Still need help?

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POINTSTAR MALAYSIA | A CLOUD TRANSFORMATION COMPANY
PointStar Malaysia is a leading cloud transformation company based in Kuala Lumpur that brings businesses great solutions, with a presence across Asia including Singapore and Indonesia. We offer cutting-edge cloud solutions like email & collaboration, video conferencing, AI chatbot, and machine learning featuring a wide range of products including Google Cloud Platform, Google Workspace, Google Workspace for Education, Google Maps Platform, Oracle NetSuite, Cisco Meraki, AppSheet, Apigee, HelloSign, and Logitech. Furthermore, we enhance these solutions with top-notch services such as infrastructure modernization, installation, change management, and technical support which means you get the best value for your investment. All because we value you as our customer. What are you waiting for? Start your transformation journey by getting a complimentary consultation from us.