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HSR

HSR

Syah Ismail2025-05-14T10:43:10+08:00
Syah Ismail Customer Stories 0 Comments

CUSTOMER SUCCESS STORY

HSR Elevates Customer Service with Enhanced Information Accessibility

  • November 1, 2018

HSR International Realtors Pte Ltd, a prominent player in the real estate sector since 1980, recognized the critical need for its agents to have instantaneous access to the most current property information. In a dynamic market spanning primary and secondary sales, both locally and internationally, ensuring that every agent was equipped with up-to-date details for residential, commercial, and industrial properties was paramount to maintaining their leadership position and delivering exceptional customer service. The challenge lay in creating a seamless flow of information that would empower their diverse team.

Streamlining Agent Access to Vital Data

To address this, HSR International Realtors sought a robust solution to centralize and streamline information sharing. The key was to ensure that agents, regardless of their location or the market segment they served, could confidently provide accurate and timely advice to clients. This required a move away from potentially outdated or disparate information sources towards a more integrated and accessible platform.

PointStar: Facilitating a Transition to a Collaborative Cloud Environment

As a Google Cloud Premier Partner, PointStar played an instrumental role in guiding HSR International Realtors through this digital transformation. Leveraging our expertise in Work Transformation, PointStar facilitated the adoption of Google Workspace (formerly G Suite). Our team worked closely with HSR to ensure a smooth implementation process, enabling their agents to harness the power of cloud-based collaboration tools for improved productivity and information management.

Empowering Agents with Google Workspace

The implementation of Google Workspace provided HSR’s real estate professionals with a suite of tools designed for real-time collaboration and seamless access to information. This included shared cloud storage for property portfolios, dynamic documents for listings, and communication channels that ensured all agents were consistently updated. By transitioning to this cloud-native solution, HSR empowered its agents with the latest property data and market insights directly at their fingertips.

Delivering Accuracy and Enhancing Customer Trust

The impact of adopting Google Workspace, with PointStar’s support, was significant. HSR International Realtors successfully enhanced its operational efficiency by ensuring that its agents always had access to the most current information. This ability to deliver accurate and reliable data swiftly to customers has not only improved the speed of service but also reinforced client trust and solidified HSR’s reputation for excellence in the competitive real estate landscape.

Moving to Google Workspace (formerly G Suite) allowed us to deliver accurate information to our customers, because our agents had the latest information at their finger-tips no matter where they are, be it in the office or outside meeting customers, without worrying about any downtime.

Mr. Patrick Liew - Former CEO of HSR

Established in Singapore in 1980, HSR International Realtors Pte Ltd has grown to become a leading real estate agency. The company specializes in marketing a wide array of properties, including primary and secondary market listings, as well as local and international developments. HSR International Realtors offers comprehensive real estate services tailored to the residential, commercial, and industrial property sectors, demonstrating a long-standing commitment to serving diverse client needs across various market segments.

Singapore

Industry
Real Estate

Featured Solution

CUSTOMER SUCCESS STORY

HSR Elevates Customer Service with Enhanced Information Accessibility

  • November 1, 2018

HSR International Realtors Pte Ltd, a prominent player in the real estate sector since 1980, recognized the critical need for its agents to have instantaneous access to the most current property information. In a dynamic market spanning primary and secondary sales, both locally and internationally, ensuring that every agent was equipped with up-to-date details for residential, commercial, and industrial properties was paramount to maintaining their leadership position and delivering exceptional customer service. The challenge lay in creating a seamless flow of information that would empower their diverse team.

Streamlining Agent Access to Vital Data

To address this, HSR International Realtors sought a robust solution to centralize and streamline information sharing. The key was to ensure that agents, regardless of their location or the market segment they served, could confidently provide accurate and timely advice to clients. This required a move away from potentially outdated or disparate information sources towards a more integrated and accessible platform.

PointStar: Facilitating a Transition to a Collaborative Cloud Environment

As a Google Cloud Premier Partner, PointStar played an instrumental role in guiding HSR International Realtors through this digital transformation. Leveraging our expertise in Work Transformation, PointStar facilitated the adoption of Google Workspace (formerly G Suite). Our team worked closely with HSR to ensure a smooth implementation process, enabling their agents to harness the power of cloud-based collaboration tools for improved productivity and information management.

Empowering Agents with Google Workspace

The implementation of Google Workspace provided HSR’s real estate professionals with a suite of tools designed for real-time collaboration and seamless access to information. This included shared cloud storage for property portfolios, dynamic documents for listings, and communication channels that ensured all agents were consistently updated. By transitioning to this cloud-native solution, HSR empowered its agents with the latest property data and market insights directly at their fingertips.

Delivering Accuracy and Enhancing Customer Trust

The impact of adopting Google Workspace, with PointStar’s support, was significant. HSR International Realtors successfully enhanced its operational efficiency by ensuring that its agents always had access to the most current information. This ability to deliver accurate and reliable data swiftly to customers has not only improved the speed of service but also reinforced client trust and solidified HSR’s reputation for excellence in the competitive real estate landscape.

Moving to Google Workspace (formerly G Suite) allowed us to deliver accurate information to our customers, because our agents had the latest information at their finger-tips no matter where they are, be it in the office or outside meeting customers, without worrying about any downtime.

Mr. Patrick Liew - Former CEO of HSR

Established in Singapore in 1980, HSR International Realtors Pte Ltd has grown to become a leading real estate agency. The company specializes in marketing a wide array of properties, including primary and secondary market listings, as well as local and international developments. HSR International Realtors offers comprehensive real estate services tailored to the residential, commercial, and industrial property sectors, demonstrating a long-standing commitment to serving diverse client needs across various market segments.

Singapore

Industry
Real Estate

Featured Solution

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