Questions about Google Meet Hardware License
We've got answers.
How do I purchase a software license for my Google Meet Hardware?
When you order Google Meet hardware, for each device you order, you also purchase a software license for that device. Purchasing the device and the license both take place during the same order process.
How do I assign a license to a device?
When you enroll Google Meet hardware, the enrollment process automatically assigns one of your available licenses to the device. If you don’t have any licenses available, you can’t enroll the device.
How can I tell how many licenses I have?
You can view the number of licenses currently in use in the Google Admin console under Billing.
How do I renew my software license(s)?
If you have questions about renewals, contact us at email@example.com. Your license(s) will not automatically renew through Google.
How can I find my Google Meet Hardware license renewal date?
When your renewal date is approaching, Google sends you a reminder email. To renew your license contact your Google Sales representative or the reseller from whom you purchased Google Meet hardware.
Can all my Google Meet Hardware licenses renew on the same date?
If you purchase more than one Google Meet hardware license, all your licenses will renew on the renewal date of the first license you purchased. For all licenses after the first one, the initial licensing period and associated cost are prorated to match the renewal date.
Note: Your Google Meet hardware license renewal date is different from your other Google Workspace renewals dates. Those licenses renew separately.
How do I apply an existing license to a new device?
You may need to switch a license from an existing device to a new one if the device hardware fails, or is replaced by a different model.
Deprovision the old device (this allows the license to be used for a new device).
Complete the Basic Enrollment for the new device.
Note: The available license will be applied to the new device, but the settings from the old unit will not be applied to the new one.
Tip: You can re-enroll a device that was deprovisioned, if necessary.
How do I transfer licenses to a new domain?
If your organization’s network domain changes, all existing licenses can be redistributed from the old domain to the new one. Contact Google Cloud Support for assistance.
In general, all licenses must be transferred to the new domain. Google does not allow partial redistribution.
Requirements for a full license transfer are:
- All licenses must be moved from DomainA.com to DomainB.com
- Before the transfer, DomainB.com cannot have any active CFM licenses
- DomainB.com cannot be a domain on the free version of Google Workspace
What happens if I don't renew my Google Meet Hardware licenses?
Failure to renew
Failure to renew your provisioned licenses at the end of your term will result in your management service being suspended. You will be given a grace period to renew your licenses. If you don’t renew your licenses in this period, your managed Google Meet hardware devices and service will be automatically deprovisioned.
Device delinquency and deprovisioning
During your grace period, you will not be able to change management settings or take actions other than deprovisioning with devices. When your grace period expires, the related device management section will no longer be accessible within the Admin console. Additionally, any device that was still in a ‘Provisioned’ state at the end of your grace period will be moved to a delinquent state and will no longer sync policies. If you re-purchase licenses, all delinquent devices will automatically re-activate.
Get in touch with us
The Perfect Solution for Every Space
The modern workplace is all about collaboration. Logitech advanced video conferencing solutions let your teams talk, share files and screens, and whiteboard ideas. Make your meetings seamless, productive, and fun.