Go Digital Luncheon: Building Success in Digital-First Retail

Learn how Google Cloud’s ecosystem work together with Freshworks in building a digital-first retail organization. Join technology experts and retail thought leaders as they dive into trends in consumer behavior, modernizing retail for the future in a rapidly shifting market, and identifying areas where your business can grow.

We will be showcasing integrated retail solutions to transform and seamlessly scale organizations to a customer-centric, data-driven and AI-powered business. Check out the latest innovations in cloud technology and engage in our interactive live demos at our solution showcase.

Join us to discover more of what we will be covering, including: 

1-1 solution discussion with business executives and leading industry experts

Explore connected retail solutions to achieve better customer outreach

Experience our live demonstration and solutions showcase from Google Cloud, Freshworks and Logitech

Gain game-changing insights on cost-optimization strategies to accelerate retail modernization and operational efficiencies

Discover real-time data-driven retail solutions for better business analysis and decision making    

When & Where?

 30 November 2022, Wednesday
 9:00 am – 2:00 pm
 EQ Hotel, Kuala Lumpur, Lvl 3

*Breakfast & Lunch to be served.

Kindly RSVP your interest to join us before 25 November 2022.

Thank you.

Speakers

Nathan Goh

Customer Engineering Manager, Google Workspace Ecosystem APAC

Justin Lee

CEO
PointStar

Tomoyuki Nakatani

Head of Google Workspace Sales, Google Cloud SEA

Callistus Lim

Manager, Solutions Engineering
Freshworks SEA

Stan Singh

Secretary General, Malaysia Retail Chain Association  (MRCA)

Ong Kian Yew

CEO, The Malaysia Tech Association (PIKOM)

Agenda

   30 November, 2022 (Wednesday) |    9:00 – 14:00 (GMT+8)

SOLUTIONS
SHOWCASE

9:00 – 11:00

Retail Solutions Showcase + Light Breakfast

Check out the latest innovations in cloud technology and engage in our interactive live demos at our solution showcase. Light breakfast will be served in buffet style in the showcase hall.

We will be showcasing solutions such as:

  • Build Business Applications Without Coding with AppSheet
  • Foster Strong, Valuable and Connected Customer Relationships with Freshworks’s Cloud-Based Customer Relationship Management Tools
  • Building Conversational Experiences with Virtual Agents Built from DialogFlow
  • Intelligent Predictive Analysis with Google Cloud’s Artificial Intelligence Technology
  • Make Smarter Business Decisions with Interactive Dashboards and Reports from Looker Studio
  • Power Better Work and Collaboration From Anywhere with Logitech’s Video Conferencing Solutions

registration

Industry
Track

11:00 – 11:15

Opening Keynote

Hear from the CEO of PointStar on his view on how integrated retail solutions can transform and seamlessly scale organizations to a customer-centric, data-driven and AI-powered business.

  • Justin Lee, PointStar

11:15 – 11:30

Future of Retail Innovations

Learn about the key trends influencing retail today and defining the retail experience of tomorrow.

  • Stan Singh, Malaysia Retail Chain Association (MRCA)

11:30 – 12:00

Panel Session: Future of Retail 

A tactical discussion session for digitalization and key to retail innovations. Discuss how to instill digital-first strategies in retail and customer experience, internal operational processes, business models, and the capabilities that make delivering these innovations possible.

  • Ong Kian Yew, PIKOM
  • Stan Singh, MRCA
  • Nathan Goh, Google Cloud
  • Callistus Lim, Freshworks

lunch is served

Solution
Track

12:00 – 12:30

Retail Transformation with Google Cloud

Dive into trends in consumer behavior, modernizing retail for the future in a rapidly shifting market, and identifying areas where your business can grow in this session.    

  • Nathan Goh, Google Cloud
  • PointStar

12:30 – 13:00

Moving to Digital-First Business with Retail Collaboration Solutions

Learn how Google Cloud’s ecosystem allow you to work together in building a digital-first retail organization.

  • Nathan Goh, Google Cloud

13:00 – 13:30

Creating Connected Customer Experience Across Every Channel

Create a real-time, connected customer experience to delight the modern buyer. Gain insights on achieving more meaningful conversations every day, across every channel, with every customer.

  • Callistus Lim, Freshworks

Closing + Lucky draw

Event Highlights

Check out some of the event highlights for the day. 

1.) Solution Showcase 

2.) Lucky Draw

Terms and Conditions
a) Registrations shall be placed on a waitlist while pending review. Confirmation emails will be sent out promptly after verification.
b)
Only confirmed registrants will be entitled to a complimentary serving style breakfast and lunch.
c)
Confirmed seats are not transferable to other individuals. Please contact us for any changes at market-my@point-star.com.

Have questions about the event? Contact us at janice@point-star.com

EQ Hotel, Kuala Lumpur

Our top priority is the health and well-being of our participants and staff. We are undertaking precautions to ensure the safety of all attendees. Complimentary pre-packed lunch and sanitisation stations are provided during the event.

In partnership with

In collaboration with

Go Digital Luncheon: Building Success in Digital-First Business