- Attend to the needs of our base of existing customers by being their Single Point of Contact (SPOC).
- Ensure that their account needs are met well.
- Ensure that all services by our deployment and managed services team are satisfactory.
- Ensure our technical support team has supported them well and delivered the right SLA.
- Conduct client satisfaction surveys over the phone and face to face.
- Feedback unsatisfactory interactions to upper management.
- Ensure clients are properly licensed, new licenses are provisioned on-time.
- Discover up-sell and cross-sell opportunities in services and licensing.
- Maintain a high renewal rate of 95% or higher for assigned customers.
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